Reclamation Rule in SAM

[abhijeetpaw]

Hello Team,

I am new to the SAM (Software Asset Management) module and currently exploring reclamation rules. I want to ensure I understand the backend flow correctly.

I noticed that there are two different tables related to software usage:

1. samp_sw_usage – Software Usage table
2. cmdb_sam_sw_usage –Software Usage table

I would like to understand:

• Which software usage table is actually used by the reclamation rule to identify and reclaim software?
• Can someone explain the backend flow of how the reclamation rule works to reclaim software licenses?
• Are software licenses reclaimed automatically by the rule, or do we need to reclaim them manually?

Your guidance will be really helpful.

Thank you

[Tanushree Maiti]

• Which software usage table is actually used by the reclamation rule to identify and reclaim software?(Answer : samp_sw_usage . Refer :https://www.servicenow.com/community/sam-blog/understanding-reclamation-rules-optimizing-software-us...)
• Can someone explain the backend flow of how the reclamation rule works to reclaim software licenses?(Answer : refer :https://www.servicenow.com/community/sam-blog/understanding-reclamation-rules-optimizing-software-us...
• https://www.servicenow.com/docs/r/zurich/it-asset-management/software-asset-management/sw-reclamatio...)
• Are software licenses reclaimed automatically by the rule, or do we need to reclaim them manually?(Answer :In ServiceNow SAM, software licenses can be reclaimed automatically, but it depends on how you configure the Reclamation Rule. Refer: https://www.servicenow.com/community/sam-blog/understanding-reclamation-rules-optimizing-software-us... )