SAM - Collect Office 365 Usage jobs failing

Michael Lineba2
Tera Contributor

My direct integration credentials validate fine, however the job  SAM - Collect Office 365 Usage is consistently failing.   where can I get more details, the error message has nothing other than it failed.

12 REPLIES 12

Glad to hear that it worked. Please update this post with the replies that were helped and / or answered the question so that others that face the same issue in the future can use it as reference. 

 

Blessings!

 

Thanks,

Berny

aditya104
Tera Expert

I have manually added usage records for Microsoft 365 Copilot, Visio Online, and Project Online folowing steps mentioned under-
https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-manage...

After adding the attachment and running the scheduled job - SAM - Collect Microsoft 365 Usage where will I be able to see the usage data???

Running the Import M365 Subscriptions scheduled job will surface this information on the user subscription record.