SAM Pro reconciliation not bringing in new entitlement.

[rjtopper]

We are running Yokohama with SAM Pro.  I have a publisher with two software models.  I retired the older entitlements and added the new entitlement tied to a renewed contract.  The old entitlement disappeared from the workspace, and the new entitlement isn't showing under compliance. 

My DEV and PROD environments match (as far as I can see) and the second product (Snagit) is listed in my DEV environment.  This is actually happening on a couple of my entitlements; I'm just using this one as an example.

At first, I found a note online that the "vendor_type" had to be listed as "Publisher".  We added that, with no change.

When I click on the publisher name (Techsmith - in below graphic) - the new entitlement shows up in the list.  Along with all the retired entitlements.

Let me know if any other information will help.

"Snagit" used to be listed below.

[rjtopper]

It turns out our jobs for this only run once a week.  I'm contacting the admins to have them run them manually for me.  I'll reply after I get a confirmation of the jobs running.

[rjtopper]

okay, I had the admins run the jobs last night and I do not see the entitlement this morning.

[dreinhardt]

Hi @rjtopper ,

please check the following and share the results.

1. software model - related list „Software Model Result“. You should see one item, the latest 

2. software installation table and all all columns related to „software model …“, „suite …“, „inference …“ and „recon result“

Filter for your normalized product and share the details about the software model results etc.

I have a similar issue with my customer, Windows Server isn’t processed 😕 still working with the support to get into it 

Best, Dennis

[mikew_samexpert]

Please can you check if you have the lower version software models listed under the Downgrade Rights tab on the software entitlement record that you created.