SAM - Suites Multi Publisher

RSC1
Tera Contributor

10 hours ago

Hello everyone,

I’m currently working on a SAM implementation project for a particular customer. One of the requirements is to model software bundles, which we are mapping to software suites in ServiceNow SAM.

Based on the OOTB capabilities and documentation (Software Asset Management – Software Suites), software suites are defined under a single publisher, including parent and child (suite-of-suites) scenarios. Software Asset Management software suites

However, the customer is aiming to model software bundles that include products from multiple publishers. From what I can see, this seems to be a limitation of the current OOTB functionality.

Has anyone worked on a similar use case, or found a supported way to model multi-publisher software bundles in ServiceNow ?

Thanks in advance for your insights

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dreinhardt
Kilo Patron
Kilo Patron

4 hours ago

Hi @RSC1 ,

as you said, this is a limitation at the moment compared to other SAM tools - it’s not possible to build multi vendor suites.

 

1) Please raise a idea portal post or vote for any existing

2) You could try to add the suite components by script into the M2’s table and check if the recon is able to process (not yet tested)

 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.
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