SAM vs SAM Pro

[GianluNow]

Hi guys,

does anyone can explain me what are the main differences between Software Asset Management and Software Asset Management Professional?

We have SAM Pro and my organization want to know several informations about softwares and licenses status.

For example:

• number of installed software per item (i've find information on software installations table).
• number of available license vs purchased license (in this case i've find informations on entitlements table, but i've notice that I can modify the number of active rights and available rights only if I allocate manually the license to a specific item)

Does exist a way to do this calculation automatically? If the discovery process found some new installations i expect a modfications of active rights number.

Note: these informations are not available on License Worbench and Software Asset Management Overview dashboards

I've find on documentation about License calculation method that should be present under Reconciliation module. I've search this but i cannot find on my instance.

Probably a particular subscription or plugin is necessary?

Thanks

[Ct111]

Check this for Reconciliation results which gives information about compliant or non compliant.

"Navigate to Software Asset > Reconciliation > Product Results"

Link : https://docs.servicenow.com/bundle/paris-it-service-management/page/product/software-asset-management2/task/t_ViewSWModelResultsSAMF.html#t_ViewSWModelResultsSAMF.

For difference between SAM and SAM pro :

Check this : https://community.servicenow.com/community?id=community_question&sys_id=4a72e08adb065b044837f3231f96194e

Mark my Answer as CORRECT and HELPFUL if it helps

[Alex Panzarella · Accepted solution]

[GianluNow]

Hi Alex, thanks for your answer and your screen. The differences are now clearly.

Can you tell how can I activate the functionality of license calculation?

Like i've already write in post, we have SAM Pro, but i cannot find this module.

This is the link on documentation: https://docs.servicenow.com/bundle/quebec-it-service-management/page/product/asset-management/reference/r_CalculateSoftwareLicenses.html

Thanks again for your support!

Gianluca

[Alex Panzarella]

Hi @GianluNow - You'll need to request the plugin through HI to get the SAM Pro module installed.

Once it's installed you'll be able to search "Software Asset" in the filter navigator and see all the different SAM modules (screenshot below).