How OOB de-duplication process works for Software Installation. There is documentation on same provided by Servicenow but what is the calculation Mechanism behind this ? https://docs.servicenow.com/bundle/sandiego-it-asset-management/page/product/s...
I have a question and it's probably easy, but I am overlooking something. I am using the hardware asset template to upload assets to our stockrooms. When I do this it is not correlating the asset with the hardware model. From what I see it is gener...
We have software Installations data from Different sources coming in cmdb_sam_sw_install table where CI identifier rule is added for cmdb_ci_computer as well as cmdb_ci_hardware table for related entry table cmdb_sam_sw_install with filter as instal...
So for most publishers the choices on agreement type are Generic and ELA. If you choose ELA, the product is always shown as compliant. If you choose Generic, then downgrade rights aren't populated from the content service. My question is... why? We'r...
Hi, I have created a import template on the Hardware Asset table (alm_hardware) with all the fields in it. As a best practice, which fields are minimal (or very useful) to populate in the (excel) template? And what to do with the mandatory fields lik...
Hi community, I'm trying to add consumables to user from user record, for this I create a UI page an calling it using UI action on User record(please find the attached). All I want to achieve is when I select the user and select the stockroom and ad...
Can ServiceNow discovery identify if a product/application is installed as a part of suite or stand-alone on a device? For ex- Microsoft Word can be purchased as a standalone product or it can be available in Office suite along with other child compo...
Ash shown in screen shot self service and itsm knowledge bases should be selected by default when we search keyword in search box.Also resulted knwoledge bases should belong to same category. The current behavior is showing all the knowledge bases...
My organization is planning to implement HAM and it would be helpful to see a workflow diagram for each of the out-of-box features in HAM (Rome), to help explain to stakeholders how this might impact them. Does anyone know where to find such a docum...
Once the Hardware Model is Normalized where does the hardware model lifecycle data comes from? Does it get automatically populated from content library, based on the Hardware model, meaning that you do not have input the values?
Hi Community, I'm creating a Ui page(see the attached) for consumables the issue is when I select the stock room the model field should show only the models available in that stockroom, can someone please help me how to write the code for the above c...
I have a requirement where data updated using Import Set (Transform Map) is to be captured in the respective record -> Activity Journal. For example: There are existing asset records which are updated using the upload file (Import Set). Changes to th...
Do we have a feature to segregate the data on basis of Region in SERVICENOW ? For example we have multiple users with different regions, a person from US region should have access to the data only belongs to US region, he should not have access of ot...
we recently implemented hardware asset management and just realized that we mapped all our hardware models to the wrong category. we used the computer model category which is an OOB record. but this means that every asset created (alm_hardware) is cr...
We are scanning network printers which is giving printer supplies like toner, cartridge info. Now we have a request to load inventory of Printer supplies which are available in stockroom. Idea is to to assign them to a printer once they are installed...
