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Where to record PO Number for Hardware Asset Management?

Hello, I'm being asked where to record the PO Number for an acquired asset in Hardware Asset Management.  I don't know where that would be.  Does anyone use this or have added this field into HAM?  Or is this used elsewhere? Thanks, Trish

Trish Mac by Mega Guru
  • 1345 Views
  • 4 replies
  • 4 helpfuls

Hardware Model Status to 'Retired'

Hi, I want to know if there will be any down stream affects if we set a hardware model status to 'retired'.  Does this affect any assets currently assigned to that model? Please Clarify! Thanks.

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Hemachithra by Tera Contributor
  • 719 Views
  • 1 replies
  • 0 helpfuls

Any good benefits of Snow software integration with ServiceNow?

Hello, Has anyone integrated Snow Software with ServiceNow? If so, have you seen any good benefits? Looking for use cases that this integration has helped. PS - One of my customer has already purchased Snow software and had left the organization. No ...

Suggy by Giga Sage
  • 1774 Views
  • 9 replies
  • 7 helpfuls

CMDB instance replication

Hi All,I have a requirement to integrate between two CMDB ServiceNow instances. Instance A is having a CMDB database in place (say 50k CIs) and Instance B does not have any CMDB in place (greenfield). Possible CI count for B may be say 40k CIs. So be...

Rahul Lal by Kilo Explorer
  • 1280 Views
  • 3 replies
  • 0 helpfuls

Best way to implement a sublocation of a Stockroom.

Hello Everyone I am new to ServiceNow and our Business is moving from Spreadsheets to ServiceNow Assets and Requests. ( YAY!) We ship Assets to some Smart Lockers ( lockers that can be accessed by a Code to access a door that has the asset within...

PeterC90 by Kilo Contributor
  • 2135 Views
  • 5 replies
  • 2 helpfuls

Resolved! Report on assets previously assigned to a user

Hi Folks, Is there a straight forward way to look up or query assets (laptops) previously assigned to a specific user? These assets may be retired or repurposed now, but we're attempting to list all laptops that at any point in time were assigned to ...

Asset Management - End user devices

Hello, We are currently discovering assets through SCCM, Tanium and ServiceNow Discovery in ServiceNow. It does not populate the "Assigned to" field to show who that asset is assigned to. I wanted to know if this can be automated. If yes, we can chec...

Imran Shad by Mega Expert
  • 1499 Views
  • 4 replies
  • 6 helpfuls

Resolved! Asset tag for Hardware Assets

Hi, What are the main advantages and/or best use cases to populate the Asset tag and then in particular for Hardware Assets? // Kenneth

Kenneth3 by Tera Guru
  • 6132 Views
  • 1 replies
  • 16 helpfuls

Resolved! Software reclamation Notification to managers.

Hi  Based on the serviceNow documentation on Low usage software reclamation(Software installation optimization and removal | ServiceNow Docs), a mail will be sent to to the user where the software is installed, if the user rejects reclamation request...

Community Alums by Community Alums  
  • 1231 Views
  • 1 replies
  • 0 helpfuls

License Assets vs a Software entitlements?

What is the difference between a Portfolio - License Asset vs a Software entitlements?  The software entitlement seems like the more comprehensive table which includes the part number and entitlement specifics. Why would anyone enter license assets i...

Elie Baho1 by Giga Contributor
  • 1768 Views
  • 2 replies
  • 1 helpfuls
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