We are starting to implement SAM in customer environment with following setup:- Customer has informed us that their Oracle environment (Database etc.) runs on Oracle Private Cloud Appliances (PCA) which are hosted in On-premises customer's Datacenter...
Is there a way to identify/report on duplicate serial numbers in the asset database in ServiceNow? Export dumps limits to 150K records for using alternative tools/methods, but we have more than 150K rows in the database.
Greetings to you all!Our organization uses Broadcom's Symantec Management Solution (ITMS) to manage workstations.It used an agent (installed locally) to perform all kinds of management tasks, like software installation, uninstallation, metering, etc....
Happy Friday All, My company recently just implemented SAMPro. Currently we are getting software installation info from SCCM utilizing the service graph connector. What happens when an application is uninstalled from an asset? Does the record remai...
In reviewing the normalization & Content service dashboard, I noticed a section called Central Data Service Download Status. I'm trying to understand why I would have 2 different numbers e.g. software product lifecycle & Content pattern normalizatio...
How is the SSO Application Table (samp_sso_application_list) used? There is no create new button for it, how does the table get populated? In our company, we're looking for a way to track SSO applications and was wondering if this table serves that p...
I'm keen to start a discussion with folks that have successfully implemented the SAP publisher pack in ServiceNow SAM. I've attempted to implement this feature 3 times, with mixed results, but I'm not really a SAP licensing expert and this is possibl...
Hi Experts,We are creating Software catalog items for the SCCM applications.Order client software is an OOTB flow, when I open flow in flow designer I get the below error messageAction [34] (Create Record) references catalog variables that don’t exis...
What is the default definition of a stale software license? Last activity more than 30 days? 60 days? 90 days? Is there a place to change the default? Can you specify by Software Model?
We have a business request to add categories to the various software and application models we keep in ServiceNow. For instance, AutoCAD might be categorized as "engineering and design." I've considered using Tags, but I'd like to know if anyone has ...
How can I add Software Spend Detection module on my PDI instance? I already activated sam professional plugin. Any ideas? I wanna Opt-in it on Content Service Setup
Hi SAM Superstars,We're in the SAM Pro implementation where we have decided to go with Software Asset Workspace as the UI for process users. We're getting questions about inconsistent currency settings across this Workspace, especially why:A. License...
Description: Inactive computers are being counted in the License Workbench results. As a result, the software license usage appears to be out of compliance. How do we prevent this from happening?Steps to reproduce: 1. Go to the License Workbench and ...
Hello all, We are setting up SAM processes in our organization, and we are currently doing an inventory of our software and entitlements. We are planning to use ServiceNow in the future as a SAM tool. Can someone please provide me the Excel template ...
In the Software Asset Workspace, is it possible to reclaim a set of user subscriptions (only the ones on a filtered 'Removal candidates' list)?The docs for 'classic' says:To reclaim a set of user subscriptions, specify your Search filter criteria an...
