Software Reclamation-User is unable to Approve/Reject the RCC though mail

[saranyavs]

Hi team,

I am getting below error when user click on Yes or No button- 'The system cannot find the file specified'.

This is the OOB script file ${mail_script:samp_reclamation_notification}. and in script i can see that  

'approvalrecc' and  'rejectionrecc' is not defined or assigned any values. attached the screnshot.

Are we missing anything? Please help

Email script:

Regards,

Saranya

[Tanushree Maiti]

Hi @saranyavs 

Check these link if it helps.

https://www.servicenow.com/community/developer-forum/mailto-approve-reject-links-not-working/m-p/215...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0824389#:~:text=if%20(current....