My client is currently unable to enter device or user allocations for their Maintenance entitlements. (Confirmed this as well in ServiceNow Documentation). To by pass this limitation, we are considering changing these license types to subscription within ServiceNow. After reviewing the links attached, there are a few questions we have:
1.) Will changing the license type from Maintenance to Subscription cause any underlying technical issues or calculation errors within the ServiceNow SAM?
2.) How will this change impact standard client compliance reporting and dashboards?
3.) Are there better practices for handling user/device allocations for maintenance contracts without changing the entitlement type?
Create maintenance entitlements in workspace • Zurich IT Asset Management • Docs | ServiceNow
Any insights or other documentation links on how the system processes these two types differently would be greatly appreciated!
