Test article flagging for KB editors

GPavanKumK
Tera Contributor

3 hours ago

Please review and test article flagging in sub-prod/Play so KB editors can flag articles for review without submitting a rating that affects the overall article rating.

 

I'd like the Flag option to be available within ServiceNow for KB editors, ideally within SOW. The goal is to allow editors to flag articles that need review or updates without having to submit a rating that impacts the article's overall rating.

I'd like to explore whether this functionality can be enabled and tested in sub-prod/Play first. If this is only available at the portal level, please let me know what options we have.

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glideFather
Tera Patron

2 hours ago

ahoy @GPavanKumK,

 

to achieve this, there's "glide.knowman.show_flag.roles" property to select roles of being able to flag articles:

 

https://yourDomain.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=76634b59c0a8016601940ec841b3b4e4

glideFather_0-1794309833654.png

 

Either use existing roles that are already assigned to people or create a new one and assign it to the limited audience as per your requirement

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