There are Miscrosoft subscription softwares in the instance and samp_sw_subscription has data, however the field 'last activity' is blank? How the reclamation rules will work when this is blank

[Prasad47]

Hi,

Have software subscription data available, but field 'last activity' is not populated for even a single record. I am trying to run reclamation rules, however I do not see any records created in the removal candidate table (samp_sw_reclamation_candidate).  How to understand and ensure reclamation rules are run for subscription software.

[AA123]

Can anyone help, I am seeing last activity date for e3 but not refreshed since January. I can see some recent activity dates for F3, F1 etc but none for e3. Also not getting any cost optimisation/reclamation suggestions for m365 subscriptions. The subscriptions are updating correctly though but the last activity date seems not to be populating correctly. 

[MikeW_SAMBeast]

I'm encountering exactly the same issue and I've submitted a HI ticket to ServiceNow Support to get this resolved.

[Prasad47]

reclamation runs on software usage data and you will find the data in table - samp_sw_usage, please check if the 'last used time' and usage count is populated

[AA123]

Hi Prasad, correct me if I am wrong but that seems like software usage from installation (discovered by SCCM). I am querying why the user subscription data is not displaying a recent "last activity date". When direct integrations are created SN creates auto reclamation rules for these subscriptions. 

[AA123]

Hi Mike, I would be interested to know what they respond. Can you please let me know how you overcome this?