Smartsheet SAM Pro Integration Question

[Cairns]

Hi all,

Wondering if someone could possibly assist. We are in the process of setting up the Smartsheet/SAM Pro integration. We have been able to successfully validate the connection and are bringing in subscription data.

We have passed the subscription data back to the Smartsheet app owner and they have advised that the integration is pulling data from the User Roles and Reports page within Smartsheet. They advised that this report is the original management page but from October 2024 a newer management report (Seat Type Report) is being used.

Has anyone heard whether ServiceNow have advised if there will be any update to the Smartsheet integration to look at the newer management report rather than the original?

Thank you in advance.

Cairns

[Tanushree Maiti]

Hi @Cairns 

You can have a look in latest Servicenow Documentation ( Australia) : Integrating with Smartsheet 

https://www.youtube.com/watch?v=YNL7aLT7-EY

[Cairns]

Hello @Tanushree Maiti ,

Thank you for your reply. I have previously looked through the ServiceNow documentation for the integration and sadly it does not mention which management report the integration takes its data from.

Regards,
Cairns