Updating SaaS Integration with M0365 for new SaaS Products

[Kyle Shanks]

Hi All,

We have an OOTB SaaS Integration with Microsoft O365 as per ServiceNow documentation. I am inputting new entitlements and noticing new products we don't have being pulled in by our Microsoft O365 Integration.

PPN: W83-00001
Product: Microsoft Windows 365 Frontline

It has a Custom Discovery Map, could that be related to it.

Error Message:
You are creating an entitlement for a subscription product that has no integration profile defined. You will not be able to track usage activity or reclaim stale subscriptions.

Essentially do we need to reconfigure our existing SaaS Integration for O365, I don't see any failed SAM Job logs for it. 

Please Advise,

[Tanushree Maiti]

Hi  Kyle Shanks

Can you share the documentation for "OOTB SaaS Integration with Microsoft O365 as per ServiceNow documentation".

As per my knowledge, you have to configure integration profile in order to fetch Software subscriptions and entitlement from Microsoft O365.

[Tanushree Maiti]

Here is the documentation: Create a Microsoft 365 integration profile • Zurich IT Asset Management • Docs | ServiceNow

[Kyle Shanks]

Tanushree posted the SaaS integration we built. 

Create a Microsoft 365 integration profile • Zurich IT Asset Management • Docs | ServiceNow

[Tanushree Maiti]

Is it the case , two jobs are failing one for Software subscription and another entitlement.

If two jobs are failing, in that case check your connection again.

If Only entitlement is getting failed, at backend ,check the OOB flow execution for it . Check exactly where it is failing. If you are facing issue on debugging, you can log a case and take Servicenow Vendor help.