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Updating SaaS Integration with M0365 for new SaaS Products

Kyle Shanks
Tera Contributor

3 weeks ago

Hi All,


We have an OOTB SaaS Integration with Microsoft O365 as per ServiceNow documentation. I am inputting new entitlements and noticing new products we don't have being pulled in by our Microsoft O365 Integration.

 

PPN: W83-00001
Product: Microsoft Windows 365 Frontline

It has a Custom Discovery Map, could that be related to it.

Error Message:
You are creating an entitlement for a subscription product that has no integration profile defined. You will not be able to track usage activity or reclaim stale subscriptions.

 

Essentially do we need to reconfigure our existing SaaS Integration for O365, I don't see any failed SAM Job logs for it. 

 

Please Advise,

 

 
 
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Jyothi Tippavaj
ServiceNow Employee

3 weeks ago

The software subscription flag on the product is set by content team. 
The warning message is generic and will display when the product is flagged as 'subscription software' and no software subscription(samp_sw_subscription) available for the software model. The message appears once the software model is populated, which happens when you enter the PPN.
The entitlement record can still be created without any issues

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