Workday Integration with ServiceNow – Access Issues with Integration User

[SyedMulthazim]

Hi All,

We are currently working on integrating our Workday system with ServiceNow to track software subscriptions. As part of the setup, we created an integration user in Workday and assigned domain security access based on the roles and permissions mentioned in the ServiceNow documentation.

However, we encountered an issue where the records were not being pulled into the ServiceNow instance.

To troubleshoot, our Workday team temporarily granted additional access to the integration user, and with that elevated access, the records were successfully pulled into ServiceNow. The corresponding subflow ran for about 30 minutes. However, the Workday team raised concerns that the additional access is too broad and causes too much data to be sent to ServiceNow.

Given this situation, we are wondering:

Are there any specific roles or security settings (beyond what’s outlined in the ServiceNow documentation) that must be assigned to the Workday integration user to allow the required data to flow—without over-permissioning and overwhelming the system?

We would appreciate any insights or best practices from those who have successfully implemented a similar integration.

Thanks in advance!

#software asset management #workday integration

[AJ5]

Hi @SyedMulthazim - Thanks for sharing this info. Unfortunately, this did not help. I

not sure why we are not able to pull the data. Any thoughts what could be the issue? 

[SyedMulthazim]

Hi @AJ5 

Could you please share some snapshots of the outbound logs and the integration profile?
You can blur the confidential part and URLs.

I'm not sure if this is a usual thing, could you please think of a way for us to connect and share your screen?

Let me know if anything.

Thank you!

[Vishal36]

Hi @SyedMulthazim, 

Looks like you're hitting a bit of a snag with the Workday-ServiceNow integration. Here are a few things to keep in mind:

• Permissions: Make sure the integration user in Workday only has access to the necessary data for software subscriptions. Too broad access can overwhelm ServiceNow.
• Granular Access: Try narrowing the permissions to only what's essential for your use case. It’ll help avoid syncing too much unnecessary data.
• Testing: Once the permissions are adjusted, test it again to make sure it’s pulling the right info without any issues.

To simplify this integration, you may want to explore OpsHub Integration Manager, a ServiceNow Partner, that can help by syncing data without over-permissioning. It ensures only the right data flows, making your setup smoother, preserving context and easier to manage. No scripting either!

Hope it helps!