Hey, Has anyone evaluated SAM professional and Flexera. Which one is good. Have you convinced your customer to use servicenow over flexera ? How many SKU's servicenow has. Flexera has over 600k . I guess service now has very little (not sure appx num...
Hi Community!!I just attended a demo on SAM and the presenter mentioned the SKU library? Does anyone know if this exists and where. This would be very helpful in trying to understand this white whale I call the SAM application.
Hi, In SAM, The normalization process compares the discovered publisher, discovered product, and discovered version values against the Central Software library. So where can I see that software library. How does my instance get the updates. Thanks Sh...
Hello, I have a few questions on Oracle entitlements and reconciliation. I have taken the SAM-P course but it didn't really have detailed hands on for each of the publisher packs and examples if issues. Will named users pull from oracle instanc...
When I order Apple Hardware, I also order Apple Care Warranty. How do you tie the warranty to the hardware? Is the warranty entered as a consumable or software or what? I would ideally like "received" warranty to automatically be assigned to the h...
I have numerous discovery models that were created against in-house built applications. I've created custom products to account for these discovery models as well. However I am unable to map the discovery models to the to the custom product. I also c...
Hi All, I am new to Asset management, so trying to figure out, In Hardware Asset record, like Desktop/Laptop, where can we capture/store OS details like OS name/version, do we have any OOTB option or should we manually stored it in custom field if ne...
I am looking for inventory for storing small accessiries like headset in servicenow, not really wanted them to store in CMDB as an asset. Just for couting purpose (inventory) how much has been given to users versus how much is in stock? I looked at p...
Hi, I have below software entitlements in my instance. When I run the reconciliation job for a particular publisher, I am getting "Not Compliant" as a status for the respective products. Any idea how to make these products compliant?
Hi, On the Software Model table (cmdb_software_product_model) - the display name is calculated from the Manufacturer, Name and Version fields. If the Name or Version changes then it updates the display name. But of the vendor is updated then the Disp...
Has anyone integrated with Autodesk's MAS licensing server? We're trying to figure out the best way for this in Madrid SAM Pro. Thanks, Larry
We have been using the ServiceNow procurement application to create purchase orders and receive hardware and software assets. We are moving to Coupa, taking the procurement piece out of ServiceNow. We will be integrating with Coupa to receive the a...
Where would you track the support dates for operating systems? Do you have to create a software model to track these dates?
Hi, I am working on Kingston release and SAM pro module. I have seen few enterprise SQL server had been normalized as SQL Server 2016 Integration Services 13.2.5026.0 I reverted the normalization and change the Product name to SQL Server instead o...
Hello Guru, Getting error when we try to create Device Allocation record in SAM/Software Asset Management. Error - Selected entitlement does not match your entitlement condition *Allocated to - Name of host/server/computer where, trying to allocate s...
