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on 10-14-2020 12:04 PM
Just try to share an experience when we try to onboard the Rapid7 InsightVM plugin in ServiceNow.
after we try to perform the job to sync tags from ServiceNow to Rapid7, the following error In the log.
"
Failed to add assets to tag with ID 7. Error: An error occurred executing the XML request for the InsightVM v1 API, error: org.apache.axiom.om.OMException: com.ctc.wstx.exc.WstxUnexpectedCharException: Unexpected character '\' (code 92) in start tag Expected a quote
at [row,col {unknown-source}]: [26,697]
"
after reviewing the javaScript code, the issue has been fixed by a very easy way. There should be no "/" at the end of the Rapid7 Host.
In the InsightVm connection page, when you set the InsightVm connection, the link of host, should be like:
https://Rapid7hostxxxx.com But not https://Rapid7hostxxxx.com/
The javaScript code didn't do the trim which will cause double "/" when raise the request
