USEM Reference Guide: What's Changing for Exception Approver Personas
If you’re wondering what's changing for Exception Approvers with your upgrade to Vulnerability Response v30x, the reimagined VR experience Unified Security Exposure Management (USEM), this article and attached guide are for you.
With the introduction of the Security Exposure Management Workspace in the new USEM experience, Exception Approvers now have a dedicated Approvals section built specifically for them. This replaces the previous experience of navigating fragmented approval queues across separate VR applications and modules.
To help, we've put together a quick reference guide (attached) that walks through the new approver experience, explains what has changed, and highlights the new capabilities available in USEM for Exception Approvers.
The goal of this guide is to help with enabling Exception Approvers as part of the transition from VR to USEM (VR v30x) and ease the change management process for this persona.
This can be used as part of broader communications, organizational change management, internal Intranet sites, internal KB Articles in ServiceNow for reference, etc.
Key concepts for the Exception Approver persona in USEM, covered in the attached guide:
- The new dedicated Approver Home Page in the SEM Workspace, with at-a-glance metrics and filtering by exposure type
- How to review pending exception requests, false positive requests, and risk reduction requests with full risk context in one view
- The new Now Assist for VR: Exception Approval Recommendation, which provides AI-driven approve/reject recommendations with reasoning
- How exception questionnaires (powered by the Smart Assessment Engine) are now integrated into the workspace
- A before vs. after comparison table to help users quickly understand what has changed
- Completed Approvals view for audit readiness and governance
For more context on the broader USEM transition, see:
Check out the attached guide and please share your comments or feedback below!
