Allow Group Managers to Manage Group Members

[Yaseen2]

Dear All,

Kindly note I've followed the below steps but still I'm unable to achieve my target to Allow Group Managers to Manage Group Members, even the admin is unable to edit the group members when we added "

https://www.servicenowguru.com/system-definition/group-managers-manage-group-members/

Please advise if there is an easier way to achieve this noting that I can't figure out the below link :

https://community.servicenow.com/community?id=community_question&sys_id=ed71cb29db98dbc01dcaf3231f96...

If it's the solution could you please elaborate more

how can  I add this condition:

Group.Manager | is (dynamic) | Me

Thanks

[Allen Andreas]

Hi,

My personal recommendation is to actually build a catalog item that allows the group managers to "control" their groups. You can allow them to add/remove users and change the manager (if applicable) which then writes it from a "server" perspective and doesn't require modification to ACLs and all that. You can also enhance the catalog item workflow to also do a check against your ITIL license count (if the group is assigned ITIL) to also ensure that the submission doesn't cause you to exceed your approved ITIL licenses you've purchased as part of your contract and instead can open a dialog between you and the submitter to find their needs and it also helps show your company that you all may need to consider purchasing more licenses (you can back this request up by showing all the requests that have been submitted).

You can create this pretty easily with a few variables (firstly a "group" referenced that is set to only show groups they manage), then a few other variables as needed (one of which being a list collector to auto-populate who are current members) and then the submitter can simply click from left to right to add more, or from right to left to remove, then once they submit...your scripts do all the work and go from there.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Allen Andreas]

Hi,

I just wanted to check-in and see if my reply above answered your question?

If so, please mark it as Correct/Helpful.

If not, let us know so we can continue to assist.

Thanks!

[Bhavesh Bijagar]

Hi @Allen Andreas possible for you to share the scripts which would add / remove members from the script and update the group manager

[Manoj Kumar16]

Hi Yaseen,

Please follow the below steps on your ACL to set Group.manager is dynamic true-

After selecting the above option please select group-->group fields

Now select Manger

Now select is Dynamic me

Put it in all the ACL's for create and write written for the table "sys_user_grmember"

If you want admins to perform all the actions please mark admin Overrides to 'true', this means that the ACL will not apply for the admins.