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Demo Incident Data

Hi all ,I wanted to try task intelligence for ITSM in my PDI but the required number of incidents needed are 10k.so is there any way I can create or get some demo incidents data.Thanks, 

Resolved! Mass close Remediation Tasks

Hi all, We have around 62000 remediation tasks which all need to be closed. I first tried using "update all" to update their "state" values to "closed completed." However, this times out and only closes around 3000 records before timing out. So next,...

mattystern by Kilo Sage
  • 1490 Views
  • 9 replies
  • 3 helpfuls

Risk calculator doesn't work

Hi, I have a second question related to risk calculator.As per my understanding and the knowledge I have from community, when a new Vulnerable item got created (from integration), a Business rule "Calculate risk score" got executed and the risk ratin...

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kris29 by Tera Contributor
  • 1038 Views
  • 5 replies
  • 0 helpfuls

Sightings Search Affected users inverted

I am using the Security Incident Splunk Integration to do an Email sighting search and while it does find the result, it is not updating the Affected Users list. In fact it is doing the opposite. It is adding nonexistent users/email addresses to the ...

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MattSN by Mega Sage
  • 305 Views
  • 1 replies
  • 0 helpfuls

Resolved! Vulnerability Response - Remediation Task Rules issue

Hi We have one Remediation Task rule which will create a Remediation Task for an assignment group as long as that assignment group is not empty on the VIT. We have had some issues where the wrong team has been assigned so these VIT's have been manual...

John Gregory by Tera Contributor
  • 2155 Views
  • 2 replies
  • 1 helpfuls

On-Premise instance

Whether ServiceNow have an On-promise instance? If yes, what is the actual use of those instances in infrastructure security to perform Password2? @Tony Chatfield1