Approvers Access to Read RITM

[natashamachado]

Hello,

I need some suggestions to fix an issue that appeared on a customer's instance. Basically, some approvers aren't able to read RITMs they're approving. Which is strange, since from perspective on process, I don't understand how someone would approve something they aren't able to confirm what is.

Now, I don't know how far the instance's ACLs were customized.

I found that someone faced the same issue on:

https://community.servicenow.com/community?id=community_question&sys_id=7990d369dbdcdbc01dcaf3231f96...

However, the solution suggested contemplates GlideRecord in an ACL script. I'm not so keen to this solution because of scalability and perfomance.

Is there any other solution to this, one that does not impact perfomance? 

Kindly,

Natasha

[natashamachado]

Thanks Michael and Deepak.

That helped me! 

I'll try to validate with the client whether only the summary is enough.