Hi, I read that when we manually rescan a Vulnerable Item, the result is imported in the next integration run.Is there a way that the Rescan UI Action can show the Vulnerable item is fixed or not in real time? If there needs to be customizations, wha...
I created a custom UI Page for manual ingestion of IRM Data. But when I am giving requisite role to test user and trying to download the template it is not working as expected but for admin role it is working fine.Please suggest on this what could h...
Hi Everyone, Create Record flow action is failing to create Record into sn_ti_m2m_task_observable table and throwing the following error- Encountered error executing instruction: OpInstruction{id=10, opClass=com.snc.process_flow.operation.RecordCreat...
When i click on info section on form for a reference field its not showing any info for CVITs table. Please help me on this how to troubleshoot.
Hi everyone,I’ve completed the required prerequisites for the CIS–Vulnerability Response exam namely,Security Operations FundamentalsVulnerability Response ImplementationHowever, while trying to claim the exam voucher, the system is still asking for ...
I am trying to display the count operating systems using a single score data visualization type on a platform analytics dashboard. My data source is the cmdb_ci_server table but when I choose the 'count distinct' as the aggregation, I do not have a w...
Hi all, Our client is mentioning that they think remediation tasks are being duplicated following a request for a False Positive (FP) for example. We have a task rule that groups on/ by 1. Preferred solution2. Assignment group When the user requests ...
Vulnerabilities are active in Qualys for below CI's but there are no open VIT records for those detections.We have active vulnerabilities in Qualys for certain CIs, but there are no open VIT records for those detections. This issue started recently—p...
Hi everyone,We are currently evaluating ServiceNow Vulnerability Response (CR) and have integrated it with Qualys, which has imported around 1,000 IT vulnerabilities into our instance.I would like to filter all vulnerabilities based on a CVE pattern,...
We are looking to migrate from tenable.sc to tenable.io.We need to ensure continuity of open VITs that were opened by tenable.sc and still detected by tenable.io.We need to avoid duplicate assets and VITs. The VITs opened by tenable.sc should remain...
Hi,We have NVD integration active for Vulnerability Response and other third-party scanners (Rapid7 & Wiz).When we look into the NVD table (sn_vul_nvd_entry), we see that some of the CVEs have source populated as the Third-party and some have empty s...
Hi All,I have a requirement to allow two flows to run after Security Incident is Closed or Cancelled. Those flows are custom and are needed for integration with 3rd party system which will send our Closed and Cancel state to them. We have identified ...
Hi, For Vulnerability response integration, I read that CI are created in Unmatched CI class if the IRE encounters an error while creating an Unclassed Hardware or Incomplete IP Class CIs.My question is how can we know what was the error that IRE enc...
Hello, we are using the ServiceNow Mobile Agent application. In this case, when we assign a security incident and it contains a file, such as Word, Excel, or PDF, we get an error message saying that the files could not be uploaded. We have noticed th...
Hi. I am new to SN. I am running an Ansible automation playbook. It connects from a remote host via an API. The playbook is straightforward. 1) Create a change request. Cache its number in memory for subsequent steps to re-use.2) Close the change re...
