Hello everyone, Just wanted to see how everyone handles devices that get added into the CMDB as an Unclassed Hardware. Looking to see how others are addressing the following situations: Undesired devices in the CMDB are classified as Unclassed Hard...
Gentlemen, We are using Qualys Integration Module with our Now instance. Since the past cpl of weeks, all the Qualys integration runs are in a state "Wait complete" , even though the substate shows to be "success". Any idea how to troubleshoot this...
Dear All, I am unable to integrate the Microsoft Exchange Online with ServiceNow. I have provided the App Client Id, Tenant Id, Object ID, Secret Key information in the integration confiuration page. but i am getting the below error message. 1. <?xm...
Could someone explain the purpose of the Auto-Close Stale Vulnerable Items feature? I thought this was a big win for me on 2 different issues: 1.) CI's that are Decommissioned and thus no longer able to be validated by Qualys as remediated. 2.) Vul...
Good morning, I'm trying to understand if CI lookup rules can return an "Unclassed Hardware" item? Here is the situation: - I have a vulnerability on "somehost.domain.com" - There is a matching CI in the CMDB, but is was just called "somehost" and ...
Hello friends, While running UI action named - "Reapply CI Lookup Rules" on Unmatched Discovered Items, its not showing number of records processed. It shows as all counts as 0 such as Processed, 0Updated, etc. Does anyone have idea ? Thanks,Rahul
Hi, We have some discovered items which are unmatched but we noticed that they could be matched if we either update CI Lookup Rules or the unmatched CI itself. We know that we can reclassify a discovered item to some specific CI class which is good ...
Our Vulnerable Response Tables can get quite large. We're looking for a way to improve system performance on these tables by keeping them trimmed down to only current or recent historical information. I would like to create some archiving rules aro...
Dear All, Kindly note I've followed the below guide to give access to the group mangers to add/delete their own group members, but with no luck https://community.servicenow.com/community?id=community_question&sys_id=ed71cb29db98dbc01dcaf3231f961999 I...
HI, I am running Sighting search for IP Address in Splunk,i am using OOB "Sightings Search Configurations" and i have created same config in splunk as well but i am getting Sighting Search count as 0 in SNOW while in Splunk we are getting results for...
Hi SecOps experts, I was just thinking if I set VIT/VUL to Closed/Deferred and if that vulnerability state changes to fixed in Qualys, does that change the state in ServiceNow to closed or fixed or will it be ignored? Wondering how state changes are ...
"sys_user_has_role has entries that shouldn't exist" Years ago In our early stages of go-live, we had configured the itil role to be inherited when a user was granted the it_project_manager role. Recently, we removed the inherited role (itil) from it...
How to activate the plugins of SecOps on personal dev instance
When running a scan getting the below error message. How to get away from this? Error: No scan options profile defined. Provide a scan options profile in the Qualys configuration Steps to replicate 1) Go to Vulnerability - Vulnerability Scanning - ...
Hello, we have a problem with the inbound emails. Emails send with marked 'confidential' (from a Microsoft Server/outlook) open a case/ticket in ServiceNow, but the content is not decrypted. The system receives the messages encrypted and cannot read ...
