I configured an itil user as the owner of a group. However, after going to Manage My Groups and clicking on one of the groups and clicking "Edit" on the Group Members tab, the page to configure which users should be members is not displayed. Only get...
We are using Qualys to import our vulnerabilities. When a discovered item doesn't match an existing CI, how do you resolve that?
Hi experts, I am using flow designer , in which I need to wait until all the existing response tasks are completed and then move further. I am using wait for condition action in flow designer ad have written a script for it. But when I check flow exe...
Hello, While initiating scans from Servicenow to Qualys, I get the below error. I am using the "rescan vulnerable items" UI action from the VUL record. Error: Unsuccessful response from server. Status code: 400 I have already default_scan_applian...
Hi All, I have found an issue on portal, we have a record producer created in Global scope which is available on portal. Now we are using Security Operations. So this record producer is available to Create Security Incidents. On record producer We ha...
I have configured email ingestion and I can see it created some record called Security Incident Phishing Email PHIS0010001 I wanted to create direct Security Incident. Is there anything changed recently which caused this record creation? Also system ...
I have created two SLAs setup for Low and Medium Severity. I have an inbound email action to manually set the Severity to 3-Low if the Subject has Low and an email action to set the Medium email subject Severity to 2-Medium. The Security incident tha...
I am experimenting with different modules of SecOps ,any advice,scenarios based, issues faced or interview questions would be really helpful! Thanks a ton!!
hi all, We have some security incident tasks assigned to some other teams who might need read-only access to the incident ticket and also the assigned task. I tried assigning sn_si.external and sn_si.special_access but ithe users are still unable to ...
Hi There, As per the docs, Servicenow Qualys Host detection Integration retrieves host tags(Asset tag) from Qualys. We had ran the Qualys job once and I could see the field named 'Qualys host ID' gets updated in our CMDB table with the relevant data ...
Hi All, As part of Splunk ES to SIR integration, some of the alerts are not getting converted into a security incident. When found in the ECC queue, we are seeing most of the jobs are stuck in ready state. Could someone help with if any schedule is g...
reference the SN documentation with regards to creating service accounts here, my understanding is that this checkbox should be checked so to prevent someone from logging into SN as a normal user would. I would like to know that if SSO is enabled, t...
Version: Orlando VIT or VUL is tagged as Closed Manually and reason for closure is a false positive. What will happen in the next Vulnerability Import? Will the system re-open the manually closed item or it doesn't do anything?VIT is remediated and...
Hi, We are trying to find out more on Penetration testing on our ServiceNow Instance and have the following questions - Do we have to use third party tools to do Penetration testing? if so are there are recommendations from anyone who has used those?...
Scenario A : An active CI has five vulnerabilities.The active CI state changes to Retired. What is best practice / industry standard for VI's related to CI's? Do we close the VI's? Scenario B : An active CI has five vulnerabilities. The CI has not ...
