In the CI Lookup process we want to match on "Retired" status for CI not just "In Use". There are scenarios even when the status is "Retired" the server is still operational on the network.
Hi! I have set up a remediation task rule, that groups based on assigned_to field and vulnerability. When I click the reapply button, it correctly deletes all existing VULs related to the rule and creates new, which contain any VIT meeting the condit...
I am curious how others are leveraging the Assignment Rule feature in AVR to ensure the correct teams are getting the AVIT's assigned to them. Reviewing the SNow documentation hasn't helped put a confidence level on what needs to happen/will happen...
Hi, When I use "Mark as False Positive" button in Remediation Task, all associated VIs states got changed to Closed. RT status is Closed. And if I use Reopen button in RT, Remediation Task status changes from Closed to Open, but all associated Vuln...
Hi, I have a doubt regarding licensing of the Vulnerability Response module. My question is about the Vulnerability Response Integration with Tenable plugin. If client already have VR module, is the Vulnerability Response Integration with Tenable plu...
Hello - I am trying to understand the 'severity' in the NVD records ('sn_vul_nvd_entry') to use in the Vulnerability Calculator. Currently the OOB is using the field severity of the NVD record but I am noticing that not all records have this field po...
I need to know which modules, as broken down as possible, come with SIR Standard, as well as the additional modules included in a Pro license. Attached is the ITSM version.
We're on Quebec, and I followed this article to integrate SIR playbooks with Workspace: https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/workspace/task/integrate-playbook-workspace.html I've activated this out of box flow...
HelloFirst, I'd like confirmation that my assumption about VIT assignment rules is correct - by default they only execute when a VIT is first created? Second, if that is true, is there a job/business we can configure to re-run the assigment rules bas...
Hi, my organization is working to mature our Security incident process and are a relatively new team in terms of using Security Incident Response. I'm wondering if there's an "out of box" list of security incident categories (like malware, email, vu...
How to remove change type "Emergency" from create change in Test result group in CC.only change type "Normal & Standard" should be visible.
Good morning, I'm trying to figure out a scenario that involves remediation task (grouping) rules, manual splitting and updates when new VITs come in. A remediation team member reported that he split one of his (rule-generated) remediation tasks to...
Is there a way to manually create an AVIT in Application Vulnerability Response? Our Pen testers are looking for a way to manually create an AVIT without a Penetration Assessment Request. I don't see that functionality, any suggestions?
Hi , how do we get Pen test findings for Application Vulnerability Items
We recently added the Vulnerability Response module to our ServiceNow instance at our company. During our early days of figuring out how to properly create VULs to group similar VITs, we now have 3 VCAs with no VIT or VUL included. How do we delete...
