Connection between Tenable and Servicenow is failing.

suryaprakash123
Tera Expert

‎09-20-2022 05:11 AM

Dear Team,

We are integrating Tenable with ServiceNow and we are connecting Tenable with ServiceNow by entering API details through mid servers but Servicenow is not connecting with Tenable, here is the error log,

Could you please help us on the same.find_real_file.png

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tkrishna29
Giga Guru

‎09-22-2022 12:36 PM

Hello Surya,

I noticed that you are using the Tenable connector plugin to connect to Tenable from ServiceNow. This is owned by Tenable and it poses several challenges with any technical issues.

Instead, use Servicenow's proprietary plugin - Tenable Vulnerability Integration . This plugin works great and the documentation is pretty good. You do not have to deal much with ServiceNow upgrade compatibilities with Tenable.

Regards,

Krishna

 

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suryaprakash123
Tera Expert
In response to tkrishna29

‎09-23-2022 12:39 AM

Hi Krishna,

Thank you for your response, can we integrate tenable.sc with ServiceNow using Tenable Vulnerability integration? kindly let me know.

Thank you.

Surya

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Randy Ritzer
Tera Expert
In response to suryaprakash123

‎10-04-2022 03:44 PM

Yes you can.

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tkrishna29
Giga Guru
In response to suryaprakash123

‎10-11-2022 07:27 AM

Yes. We currently integrate tenable.sc with this ServiceNow plugin. And it works way better than Tenable's plugin.

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