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Resolved! sn_si_incident (SIR) table is supported in OpsGenie?

Hi guys,I installed the OpsGenie plugin to integrate with the client's Jira. Looking at all the settings that the module configures during installation, I noticed that the notes are focused on the incident table. By opening a ticket in ServiceNow in ...

Carlos Muniz by Tera Contributor
  • 1675 Views
  • 2 replies
  • 0 helpfuls

SIR integration with Splunk SOAR

Hello I'm looking to do a custom integration with Splunk SOAR, as there is NO available add-on for SIR integration with Splunk SOAR. Can anyone tell if doing a custom bi-directly integration between SIR and Splunk SOAR requires any special license en...

ayanghayas by Tera Contributor
  • 3355 Views
  • 3 replies
  • 0 helpfuls

VIT Reopened when new VIT should be created

Hi, The title may not be representative of what should necessarily be occurring but it's what I feel should occur based on the behavior. Has anyone seen an issue in which a VIT is reopened months or even a year after it was originally resolved, in wh...

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Michael H1 by Tera Guru
  • 1811 Views
  • 3 replies
  • 1 helpfuls

Tenable.io Compliance Results Integration

Hi All, Hope everyone is having a good day! I'm running the Tenable integration with ServiceNow and everything is running okay except for this integration: 'Tenbale.io Compliance Results Integration'. It is errors: {"status_code":"400","error":"Bad R...

Background Jobs Queued

Hello, We recently upgraded Vulnerability Response to version 4 and replaced the native Tenable integrations with the Service-Now Tenable Vulnerability integration. Starting fresh with no remediation tasks, when reapplying the remediation tasks rules...

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Dommer by Tera Contributor
  • 7221 Views
  • 10 replies
  • 4 helpfuls

Scanned Applications for AVR GitHub Vulnerability integration

Hi, Can someone explain the concept of the Scanned Applications within the Application Vulnerability Response module? (or even better - how it can be used in the GitHub integration)Is the purpose of it similar to the Discovered Items in the Vulnerabi...

Joanna17 by Tera Contributor
  • 1468 Views
  • 2 replies
  • 1 helpfuls

Third-Party Encryption Keys

Hi Community,  I would like to know if ServiceNow is using any third-party encryption keys? If yes, I am interested to know what controls are implemented to handle the risks associated with those third-party encryption keys. Any feedback is much appr...

NagrajS by Mega Contributor
  • 611 Views
  • 1 replies
  • 1 helpfuls

Resolved! VR Exception rule not taking effect on existing items

I added an exception rule and chose "execute on existing data" . After approval there is an RT created with Deferral State but the VIT are not getting added to this RT.  Is this a scheduled job that needs to be run?   

lak-ann by Tera Contributor
  • 1755 Views
  • 4 replies
  • 0 helpfuls