Data encryption at rest

[Gary22]

I found the below whitepaper on data encryption https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/white...

But how can i find out whether data encryption has been enabled for our instance .

Please guide me 

[Jeff Currier]

I meant change records in Hi as there would need to be a specific change request submitted to convert the production instance to database encryption.  The other instances would inherit database encryption as they are cloned from production.  This isn't the easiest thing to check.  However, this is also a paid option, so if you organization is not paying for database encryption, you would not need to look.

[Allen Andreas]

Hi Gary,

Data Encryption at rest isn't enabled out of box randomly, it's part of a paid feature set. As the PDF contains the various data encryption options, you'd want to discuss that with your ServiceNow Account Executive. The only "free" option is to enable Encryption Support and that is limited to fields and attachments.

Otherwise, you'd want to look at database encryption (the entire instance) or edge encryption (which is more customized, but a bit difficult to set up and involves a proxy server on your end).

Please mark reply as Helpful/Correct, if applicable. Thanks!