Dear friends, I run into a problem regarding breakdowns for automated indicators - performance analytics. In my case, I would like to get out of table: sn_si_incident the field: priority and state. However, I cannot chose these fields because they a...
Hi All, We have Tenable.sc integrated with ServiceNow using the ServiceNow integration application. I'm having trouble when the reference data in Tenable is updated but those updates are not received by ServiceNow. I'll illustrate with an example: B...
Hi, Would anyone the best-practice way to configure the visibility and writeability of the Secure notes field on a Security Incident - (for example, configure the field so that only a Security Incident Analyst can write to the field, and allow a Secu...
Hi Everyone! I'm trying to make it possible for us to automatically monitor de integrations for SIR without the need to check if a Token is expired, if the the data was successfully transfered, etc. The idea is to be able to get a notification once a...
Hi All, I want to build integration with CSPM tool.Can you please help:Which integration capability is used to integrate with CSPM tool? what all tables data is integrated with CSPM tool E.G. Test , test groups etc? Any field mapping recommendations...
Hello - trying to make a scheduled job to run a script that will go through all of the Security Incidents currently in the Review state that hasn't been updated in 3 days, and set the state to Closed. The Security Incidents will already have all the ...
Hi, Is there any OOB property / configuration available to limit the number of times a user can Request Exception (Deferral) from Vulnerable Item / Remediation Task? Thanks
Hello I activated: Vulnerability Response Compensating Control QuestionnaireCan somebody tell me please - what is this? where to use it? how to use it? where and when it's triggered?I was checking VIT's - and no such options to use it. Please explain...
OverviewThe Risk Score Calculator in ServiceNow's Zurich Security Management module enables dynamic and customizable scoring of security incidents. This article outlines how to define, modify, and manage risk score rules using both Criteria Builder a...
Hi Community,I’m currently configuring the Security Incident Response (SIR) Risk Score in ServiceNow and have observed that the score is influenced by several factors including Business Impact, Priority, Severity, and Affected User.For our use case, ...
In the Post Incident Review section of the Security Incident Response (SIR) module, I’ve configured a custom assessment metric type and defined trigger conditions similar to the out-of-the-box (OOB) metric type.However, when requesting assessments f...
How can I create UI Page for manual ingestion of test results in configuration compliance likewise manual ingestion of vulnerable items.
Hello community, I have a notification configured to trigger upon incident creation. All fields populate correctly in the notification, except for the Caller field, which remains empty.The email script used in the notification is scoped to global, an...
We have a business requirement to set reopened VIT's in a Defer state if they were previously closed in a deferred state. The business is expecting these VIT's to remain differed when they reopen until the deferral end date. What is the best way to ...
Hello Community,I am working on 'Exception request for vulnerable items' approval rule. I have configured the Approval configuration and Approver level. See the attachment to know about the configurations. The group i have used in Approver level has ...
