Disable CI in CMDB

[samoliveira]

I have a corrupted CI (Central Interaction). 
When I access its record, I get a "(Record not found)" message. 
I've tried disabling it through the table, deleting it from the table, and even creating a script and running a deletion script in Fix Scripts, but the record remains active in the cmdb_ci table.

Can anyone help me with this?

[Vishal Jaswal]

Hello @samoliveira 

If you know the CI's class (let's say cmdn_ci_web_server) and the sys_id, then you can navigate to CMDB Workspace and delete it from there:

https://yourinstance.service-now.com/now/cmdb/record/cmdb_ci_web_server/5f8af237c0a8010e01a932999468...

You can always print the sys_class_name from a background script:

var grCI = new GlideRecord('cmdb_ci');
if(grCI.get('5f8af237c0a8010e01a932999468b83a')) { //sys_id of CI
gs.print('Name: ' + grCI.name + 'Class: ' + grCI.sys_class_name);
}