DLP Custom Field [sn_dlir_custom_field] - How do you find them to apply logic e.g. make mandatory

GG-Amitola
Tera Expert

I have added a new record in the Custom Field [sn_dlir_custom_field], a choice list, its visible and working ok

However I have now been asked to make it Mandatory, on closure of the DLP Incident when Members of a specific Group, close the DLP Incident

Can see the field I created on the 'Additional Details' form section in the DLP (Ops) Workspace, but unable to find the field / where the field is stored, to be able to apply logic to it

 

Any ideas very welcome?

3 REPLIES 3

MattBr
Tera Contributor

Following as I am having similar issues

Shravan6
ServiceNow Employee
ServiceNow Employee

Hi,

Actual field values are stored in table 'sn_dlir_custom_field_value' for custom fields. One simple way i can think of is to write an before Update BR on DLP incident table with conditions 'active' changes to false and check for the record in 'sn_dlir_custom_field_value' table and throw error message if record is not present.

Other way is to customise the UIB 'Additional Details 'page which is usually not recommended.

Feedback is noted and will be added in the product in upcoming releases.

Dexter Parre_o
ServiceNow Employee
ServiceNow Employee

Hi @GG-Amitola ,

 

DLP Custom fields are more of like work notes for DLP analysts. Instead of having their notes as work notes and scrolling down in the activity section every time they have to look for that specific info, they can have it instead as custom fields which appear in the Additional Details tab in the form. This way, there's no need for scrolling down/up to search for it. Whenever you create a DLP custom field (to distinguish it from custom fields in the platform), you always have to make sure that the field will not be used for reporting purposes (they are not reportable) and that no logic will be applied to them. Otherwise, make them as custom field instead. So to answer your question, no you won't be able to make them mandatory nor apply logic into them