Error - "ACL Exception Insert Failed due to security constraints"

[shubham23]

Hi,

I am trying to upload an attachment in the incident table using API. But I am getting below error:

status: failure
The remote server returned an error: (403) Forbidden.
message: Operation Failed
detail: ACL Exception Insert Failed due to security constraints

I am using non-admin user and don't know which ACL rules operation should be applied to which table. So, that user can upload the attachments

Could anyone please help me ?.

Thanks!

[Ankur Bawiskar]

Hi Shubham,

this error occurs when that user doesn't have access to write or create on that table

Since that user is not able to create/edit table record attachment cannot be added.

please ensure this user has valid role that is present on table None Create & Write ACL

Once you give that non-admin user the proper role that user should be able to add attachment

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[shubham23]

Hi @Ankur Bawiskar,

This User can create and edit tables using API but cannot add the attachment to the table.

Thanks,

Shubham

[Ankur Bawiskar]

Hi Shubham,

check any before insert BR on sys_attachment table which restricts adding attachment

Since you told this user is able to created or edit record; please check whether this user is able to add attachment from the record itself using paper clip icon

Regards
Ankur

[Ashutosh Munot1]

HI,

There will be an acl which restrict that user to add attachment. check acl on attachment table and not incident table.

Thanks,
Ashutosh

[Nikhil Bahurup1]

Hi,

try adding "itil" role to user which you are using while calling this API and check.