Exception Questionnaire

Jkelley
Tera Contributor

I am wondering how the Exception Questionnaire in Vulnerability Response is useful for approvers/where the answers can be found? I know the metric results and assessment instance questions are linked to the state change approval record, but they aren't useful or in a readable format, and some answers are not even available on that table depending on their data type. Is there a form view of the submitted questionnaire with the answers that I am missing somewhere?

 

We have a questionnaire that we added many questions to of various data types, that need to be reviewed prior to approval/rejection. 

 

thank you!

1 ACCEPTED SOLUTION

william_tran
ServiceNow Employee
ServiceNow Employee

Hi Jkelley,

 

Within the Vulnerability State Change Approval record, there should be a reference field (assessment_instance) called 'Questionnaire' that is available on the form. This is the record that will store all the information about that specific Questionnaire that was submitted for the VCA record. The 'Related Link' will have a click-able link that will open the questionnaire in a more readable format.

 

Please let me know if this helps.

 

Best,

William

View solution in original post

5 REPLIES 5

Community Alums
Not applicable

We have our approver levels set up and they are functioning fine.

william_tran
ServiceNow Employee
ServiceNow Employee

Hi Jkelley,

 

Within the Vulnerability State Change Approval record, there should be a reference field (assessment_instance) called 'Questionnaire' that is available on the form. This is the record that will store all the information about that specific Questionnaire that was submitted for the VCA record. The 'Related Link' will have a click-able link that will open the questionnaire in a more readable format.

 

Please let me know if this helps.

 

Best,

William

Thank you, this is helpful. Is it not possible yet to do this from within the Workspace? I see the related link only when opening the state change record directly from the sn_vul_change_approval table. Most of what we are doing - we do from within the workspaces. thanks again!