Getting Error : Illegal access to package_private global script incident functions: caller not in scope rhino.global

[Community Alums]

Hi All,

When we open vul group record getting error.

Error :"   Illegal access to package_private global script incident functions: caller not in scope rhino.global "

And also I tried with changing scope to Global  but  same error, please help us if any one have idea .

Thanks and Regards,

BK 

[Alberto Consonn]

Hi,

please follow the resolution suggested to the article below:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0696562

Remember to clear the cache (type cache.do in the Navigator).

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[Community Alums]

hi i tried with "cache.do" still getting error ,any other approch... please

Thanks and Regards,

BK

[SS40]

Any updates? I am facing the same issue

[akhilmitta39212]

Did you get any solution. Currently I'm facing same issue in service portal. My approvals in approval tab are not showing. Cleared the cache. But still same issue.