How to configure remediation target rules notifications such that user will get notified but if the user not there then we need to configure notification which will be sent to the application owner group.

Chaitali Vartak
Giga Contributor

‎08-04-2022 11:45 PM

How to configure remediation target rules notifications such that user will get notified but if the user not there then we need to configure notification which will be sent to the application owner group. 

Labels:
0 Helpfuls
  • 412 Views
1 REPLY 1

Chris McDevitt
ServiceNow Employee
ServiceNow Employee

‎08-05-2022 06:03 AM

Hi,

Use the 'Remediation Target Rule' as a template to start with.

  • Create your own scheduled job to look for overdue VITS
    • Lookup the RTR and test to see if to see if the uses is there on not.
    • Send one event if the uses is there and another event if the user is not there.
    • Use Scheduled job: 'Evaluate remediation targets' as a template
  • Create two new Notification to catch the events and act accordingly