How to Integrate SecureWorks with ServiceNow?

[User177031]

Hi All,

I have a requirement on Security Incident Response as below.

When a ticket is created in Secure Works then a Security Incident Response ticket in ServiceNow. Can anyone please help me with the Integration process.

- Sai.

[qcj3]

Sai,

Your account rep should be able to help you find SCWX's API team.  They do not have a document on integrating with Service Now but they do have a REST API documentation that will help.  Just ask your account rep for the information.

They are in the process of developing a Service Now App for the integration but there is no ETA that I'm aware of as of late.

[qcj3]

Here is the link to the documentation.  You will need credentials to access the document

https://secureworks-lc.sabacloud.com/Saba/Web_spf/NA1PRD0076/common/leclassdetail/regdw0000000002394...

[_willians · Accepted solution]

On the ServiceNow side, you can use the Integration Hub to create this integration.

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/integrationhub/concep...

https://www.youtube.com/watch?v=6wMFZAKNU9A&t=9s