Forum Posts
Predictive Intelligence section in Security incident Form
Hi Team,While analyzing the Out-of-the-Box (OOB) Security Incident form in ServiceNow, I noticed a section labeled Predictive Intelligence in the Form Builder. This section contains two read-only fields:Machine Learning PredictionConfidence ScoreIt a...
predictive intelligence section in Security incident form
Hi Team,While analyzing the Out-of-the-Box (OOB) Security Incident form in ServiceNow, I noticed a section labeled Predictive Intelligence in the Form Builder. This section contains two read-only fields:Machine Learning PredictionConfidence ScoreIt a...
Duplication Rule SecOps level
Hi everyone,I’ve been assigned a task to investigate what Duplication Rules entail within the Security Operations (SecOps) module. Could someone please provide more insight into how Duplication Rules work in this context?Is there any official trainin...
NIST National Vulnerability Database Integration - API (CPE only) - ??
Hello. We have enabled "NIST National Vulnerability Database Integration - API (CVE only) "As per documentation and even a labs from SN course. It's loading data to: "sn_vul_entry" What I see in the list is also:NIST National Vulnerability Database I...
Resolved! In VR: When would you use SLAs rather than Remediation Targets
Hello, We have the API integration with Rapid 7's InsightVM and are ready to set timelines on vulnerability remediation. We have 4-5 tiers for remediation timelines and I'm trying to determine if we should use SLAs or Remediation Targets. It seems l...
Resolved! VR: Risk Rating calculation - Business Rule clashes with Vulnerability Calculator
Hi,I'm currently facing a challenge in Vulnerability Response:A customer would like extend Risk Ratings for the Vulnerable Item table. The way they have currently set this up seems to clash with how VR is meant to work out-of-the-box. Can someone she...
Resolved! need some inputs on how to hide catalogs on basis of specific roles in SIR
Wanted to hide catalogs or catalog items on basis of specific roles "How to hide Service Catalog items based on custom role in ServiceNow?"1.I Want to restrict catalog/category visibility by role2.I want to try it for Portal, Classic UI, or both
Resolved! NVD integration error started +/- 24th July 2025
Hello.I saw NVD got maintenance windows somewhere about 24th July 2025.Now the integrations stopped to work. Error: Invalid response code received from NVD: Not Found 404 The URL is incorrect Any one contacted NVD or fixed this issue ?We tried to use...
Autoclose Vulnerable items on Retired CIs
We just upgraded to VR version 15, where autoclose retired CIs is a checkbox, which we have checked. However, we changed some CIs to retired state and their vulnerable items have not closed after multiple days. Is there somewhere in VR we can look to...
Experience with attack simulation in servicenow?
Hi Experts, Do you have experience working on integration with Outlook or other email provides for the phishing module?How did you do that, please share your experience and any official documentation link if possible. Are there any cost associated wi...
Email Parser functionality for Security Incidents
Hi everyone, I’m currently looking into implementing the Email Parser functionality specifically for Security Incidents in ServiceNow, and I’d really appreciate some guidance. . Has anyone worked with Security Incident Email Parsing before? How can I...
Email Parser functionality for Security Incidents
Hi everyone,I’m currently looking into implementing the Email Parser functionality specifically for Security Incidents in ServiceNow, and I’d really appreciate some guidance. .Has anyone worked with Security Incident Email Parsing before?How can I pr...
Configuration Compliance Remediation Tasks auto closure?
What is the normal closure process for remediation tasks (CRGs) in Configuration Compliance when updating Test Result state? We are seeing an issue where CRGs are closing as soon as one of the associated Test Results close. This doesn't seem correct...
Email Parse for External Vendor Requests
Hi everyone,I'm currently working on a task related to evaluating the Email Parser for External Vendor Requests. In our context, External Vendor Requests refer specifically to T-Systems and OBS.My question is:Is it technically feasible or even recomm...
