Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

I just need to understand difference b/w Work notes and Additional comments in terms of VR

SambasivaraP
Tera Contributor

I understand work notes are used track the changes around the VIT journey. But i am looking for purpose of additional comments. 

 

Thanks in advance.

1 ACCEPTED SOLUTION

Sarthak Kashyap
Mega Sage

Hi @SambasivaraP 

 

Additional comments field is used for communication between the remediation teams and other stakeholders (such as the asset owner or business requester).
 
Please mark my answer correct and helpful if this works for you
Thanks and Regards,
Sarthak

View solution in original post

5 REPLIES 5

Sarthak Kashyap
Mega Sage

Hi @SambasivaraP 

 

Additional comments field is used for communication between the remediation teams and other stakeholders (such as the asset owner or business requester).
 
Please mark my answer correct and helpful if this works for you
Thanks and Regards,
Sarthak