Modify OOB Vulnerable Item and Remediation Task Exception Request Reason (substate) Options

[Mike K]

We have business requirements to amend the OOB Vulnerable Item and Remediation Task Exception Request Reason (substate) values by adding additional values. We added new entries and new values, the Exception Request button greyed out for the new entries, it works only for the OOB entries. What is the best practice / approach to add new entries and be able to submit the Exception Request.

[Abhinav37]

Let me understand your requirement. You are trying to add a new drop value to the "Reason" when you click Request Exception on a VIT or RT. Is that correct? Below screenshot, I have added a new value - "Resource Unavailable".

This is a custom record I added from the sys_choice table for the "substate" element as below:

I had no trouble in requesting exception by selecting this new choice item. The "Request Approval" UI action on the form did not grey out. 

Which version of Vulnerability Response are you running on your instance? Pls share some screenshots of the configurations you have done thus far.

Cheers

AB

If this post is helpful, please mark helpful and accept as solution.

[Mike K]

I was able to make it working using the UI16. If you go the Vulnerability Manager Workspace. The button is greyed out for any new added values to the substate (Reason) field.

I've modified the button label "Request Postponement".

[Mike K]

The current version is 21.1.2

[Mike K]

I've upgraded VR to Latest Version22.0.5 ... Same issue the button is greyed out