MSIM Workspace SharePoint Integtation

amol_joshi
Tera Contributor

‎10-03-2023 12:08 PM

MSIM workspace has a tab called "Collaboration" once you open a major security incident. On this tab I can not get the SharePoint library to display despite having configured it correctly. If I open the workspace in UI Building, this section has a default label that talks about some file explorer error. How to display actual SharePoint data here? Thanks

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Prudhvi T
ServiceNow Employee
ServiceNow Employee

‎10-05-2023 06:15 AM

1. Please check if the following have been installed on your instance 

  • File Explorer for Security Incident Response
  • Microsoft SharePoint File Explorer Connector for Security Incident Response integration
  • File Explorer Component for Security Operations
  • Microsoft Sharepoint Online Spoke

Note: "File Explorer Component for Security Operations" is required to interact with the folders, files from with in the workspace.

 

2. Open "File Repository Configuration" from the left navigation and make sure the "MSIM "file repository configuration is validated and active. 

  • Switch Execution details tab and verify that it is "completed".
  • Verify that Subscription ID is populated in "SharePoint Drive Subscription" related list.
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amol_joshi
Tera Contributor

‎10-05-2023 12:21 PM

Hi Prudhvi, I am pretty sure I have configured all this correctly but I will double-check and come back to you. Thanks

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amol_joshi
Tera Contributor

‎10-30-2023 09:26 PM

Apparently we need to import an update set after installing MSIM and follow the instructions in a PDF to set this up - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1289784  

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