Multi-factor Authentication (MFA) without using Authenticator Applications

[mageshbtech_kum]

In Multi-factor Authentication (MFA), User should Download and install any one of the Authenticator Application for first time.

From next login onwards they can use the Authenticator Application or request a verification to be sent via email by clicking "click here to receive a onetime code via email” Option.

Do we have any option to request the code via email without installing the APP for the First time.

[Chris McDevitt]

Hi,

I'm not sure about an email, but:

"

• App-Store
• If you do not own a smartphone, you can install Authy on your Windows or iOS installed computer (or laptop)
• You can also install Chrome Browser Extensions from Chrome Web Store.    

"

Source:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0656473

[mageshbtech_kum]

Hi,

Do we have any option to generate code via email without using Chrome Extension or Authy for First time

[Chris McDevitt · Accepted solution]

MFA 

https://docs.servicenow.com/bundle/paris-platform-administration/page/integrate/authentication/reference/mfa-authenticator-supported.html

You need to configure a supported solution in ServiceNow. ServiceNow relies on "your" MFA. So, if your MFA supports email then you are all set.

[mageshbtech_kum]

I think we don't have anything in OOB. We need customize to generate the code via email for first time.