Multi-factor Authentication (MFA) without using Authenticator Applications

[mageshbtech_kum]

In Multi-factor Authentication (MFA), User should Download and install any one of the Authenticator Application for first time.

From next login onwards they can use the Authenticator Application or request a verification to be sent via email by clicking "click here to receive a onetime code via email” Option.

Do we have any option to request the code via email without installing the APP for the First time.

[Randheer Singh]

Hi @Dylan Mann , You can follow the steps provided in this blog to configure the email factor policy. This blog was for SMS OTP-based MFA. But similar steps will work for the email factor policy.

[Randheer Singh]

We have intentionally not provided the remember browser capability for email OTP-based MFA.

We recommend users leverage FIDO2-based MFA options like touch ID and Face ID.
https://docs.servicenow.com/en-US/bundle/utah-platform-security/page/integrate/authentication/concep...

[lipan]

Hi Randheer，

I have reviewed the MFA documentation and noticed that only the sample images of the authenticator app(totp) and biometric/hardware keys(fido) have the option of 'remember browser'. Does this mean that only authenticator app(totp) and biometric/hardware keys(fido) have the feature of 'remember browser'?

Use multi-factor authentication (MFA) (servicenow.com)

[Randheer Singh]

Yes, with the TOTP authenticator app and FIDO2-based authenticators, users will see the option to remember the browser.

[lipan]

Randheer，Thank you for your reply.😁