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07-31-2025 02:34 AM
Wanted to hide catalogs or catalog items on basis of specific roles
"How to hide Service Catalog items based on custom role in ServiceNow?"
1.I Want to restrict catalog/category visibility by role
2.I want to try it for Portal, Classic UI, or both
Solved! Go to Solution.
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07-31-2025 03:32 AM
Hi @Siva_Prasad ,
Use "Available For" OOB feature. This will work both in Portal and Classic UI
Open the Category or catalog you wanted to Hide and selected "Available for" under related list:
When clicked "New" User Criteria record open and the under roles padlock you can provide your custom role:
If my response helped, please mark it correct or Helpful.
Regards,
Madhuri
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07-31-2025 03:53 AM
Hi @Siva_Prasad ,
You can use ACL's.
If my response helped, please mark it correct or Helpful.
Regards,
Madhuri
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07-31-2025 03:54 AM
Hi, You can do this by making User Criteria and then into available for or not available for in your catalog related list .
If my response helped, please mark it correct or Helpful.
Regards,
Garima
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07-31-2025 03:56 AM
This is what user criteria are for.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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07-31-2025 03:56 AM
This is what user criteria are for.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark