Need to auto populate other fields in catalog items ?

[Kruthik M Shiva]

Hi all,

I have a requirement where I created four fields Name, Department , number and email.I have given type as reference for name if user selects name other three fields should be auto populated any one has script or pointers on this to auto populate those values in catalog item when user selects the name.

Thanks in advance,

[suvro · Accepted solution]

Check this zero code way to achieve this

https://community.servicenow.com/community?id=community_article&sys_id=3f0cf115db7fc190847d5ac2ca961931

[Kruthik M Shiva]

Hi @suvro 
this solution is working fine but i have created a variable set created which is used for 10 catalog items for each catalog item i need to create new rule or is there anyway it will work for all 10 catalog items since while creating this we need to specify the catalog name and also for the department field i am getting sys id rather than department name what needs to be done for this.
Please find attachment for reference.

Thank you,

[suvro]

Hi You can select variable set

[suvro]

Can you make department a reference field ?