On-Call Schedule for Security Incident Response
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03-27-2023 07:38 AM
Is anyone familiar with a way to achieve an on-call rotation for auto assignment of Security Incident Response records? An example would be 6 analysts, who are on-call from M-Sunday, on a six week rotation. Existing options in the SIR Configuration don't appear to be helpful here, as they are coverage areas/time zone related, and I'm not sure how to approach a workflow for this type of scenario.
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Security Incident Response
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07-15-2024 07:54 AM
Wondered if you ever found a solution to this. I am in the same boat that management wanted the incident to be assigned to the primary on-call for the week. Right now it seems that SecOps only gives the option for Round Robin.