In Vulnerability Response, how do you manage the Unclassed Hardware [cmdb_ci_unclassed_hardware] table? In regards to VR integrations with third-party tools, ServiceNow automatically creates CIs on the Unclassed Hardware table when a CI is unmatched ...
I have a customer asking this and I'm not sure how to answer: "We have the Qualys integration for Vulnerability Response running, and we have noticed that within the discovered items table we are seeing multiple assets that have the same sys_id, but ...
I have 3 alerts from different sender for which I created the 3 different users for the identifications.Using flow designer I am trying to convert those alert to incident ticket.All the field values under incident table are common for all the alerts ...
We want to disable an assignment rule. What will happen to the existing Vulnerable items that were originally assigned using that assignment group ?
Hi, We have ArcSight Integration in system and under that mapping some fields from there to ServiceNow. There is one time field which has time in "GMT" but when it mapped to ServiceNow security incident it convert it to "PST".We have custom script in...
Hello everyone,We are facing the "issue" that if CI has updated IP Address, this is not reflected in VIT. VIT is still having the IP Address of CI from initial detection. I understand that this is by design, but don't really find it useful and search...
Hi,we are currently facing a connection issue while integrating ServiceNow with the Azure microsoft0365 application.We have completed the application registration in the Azure and granted the API Permission "SecurityEvents.ReadWrite.All" as mentioned...
Hello, I am new to Vulnerability Response licensing.I have the following questions related to licensing in Vulnerability Response :1. how are number of licenses being used calculated?2. where can i see the number of licenses being used?3. What could ...
Hello,How to stop new CI getting created as unclassified hardware when Apply changes used on CI lookup rule table for existing retired and Non Operational CI's in CMDB What is happening for Unclassified hardware CI getting created from QualysIf there...
Hello All,I need help to understand SLA in Vulnerable item when exception applied.Exception applied on Vulnerable item with SLA status "Target Missed" (other 2 example VI form with SLA status "In-flight" , VI form with SLA status "No Target"). But ...
Hello, My VR integration to Tenable has been running fine in dev for the past few weeks. We just cloned our prod environment and after doing the same setup steps. My third party vulnerability entries are loading fine and i was even able to pull ope...
Hi All, I am super new to the SIR module and still figuring out how to set it up. I am trying to generate PIR assessments for the Security Teams inside of the SIR Workspace. However for some reason the Assignee Field is showing no Results and I am un...
Hi,I have a requirement by where I need to filter out the templates shown on template bar at bottom of form. On the incident form we have a custom choice field 'product', we have 3 products we can select.We create a template for each category of inci...
Hi All, We're implementing a playbook for our customer, One of the tasks here is closed Complete however, as you can see below there is a 'Cancelled' tag applied to it... Any ideas why? and if so, where can this logic be changed / updated? Thanks in ...
We are currently facing the issue with remediation target date that is getting assigned on the VIT records. Although the remediation target date is populating correctly base the rules, The rule target from (date) is applied on the last opened field. ...
