After Xanadu upgrade we are unable setup approval rules for Exception or False Positive by doing a dot walk to set Approval table field on the Approver Level in the Exception or False Positive Approval Rules
Steps to Reproduce:
1. Open Approver Level:
2. Expand Approval table field and dot walk to: Change approval ==> Requested by ==> Click on Manager
3. The Approval table field is blanked out
According to ServiceNow support this issue was present in Washington. Until the problem ticket associated with this issue is resolved, I think a work around can be implemented using the script option:
The requirement is, instead of using the Approval table field to select the approver is to use the script option:
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var result = setUserAndGroup(recordGr);
users = result.users;
groups = result.groups;
/**
* This function serves to return a list of approver users and groups.
* The Vulnerable Item record provided in the change approval request is added as the input parameter to this script.
* The function should return an object containing comma separated sys_ids for users and groups with role sn_vul.exception_approver.
*/
function setUserAndGroup(recordGr) {
// Add any logic here to construct your script as necessary.
return {
users: "",
groups: ""
};
}
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The first level approval the script should pick up the approver from the Change Approval (sn_vul_change_approval) Requested_by Manager.
The second level approval the script should pick up the approver from the Change Approval (sn_vul_change_approval) Requested_by Manager Manager
The third level approval the script should pick up the approver from the Change Approval (sn_vul_change_approval) Requested_by Manager Manager Manager
