Post Xanadu Unable to dot walk to Set Approval table field in approver level False Positive or Excep
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01-21-2025 06:58 AM
After Xanadu upgrade we are unable setup approval rules for Exception or False Positive by doing a dot walk to set Approval table field on the Approver Level in the Exception or False Positive Approval Rules
Steps to Reproduce:
1. Open Approver Level:
2. Expand Approval table field and dot walk to: Change approval ==> Requested by ==> Click on Manager
3. The Approval table field is blanked out
According to ServiceNow support this issue was present in Washington. Until the problem ticket associated with this issue is resolved, I think a work around can be implemented using the script option:
The requirement is, instead of using the Approval table field to select the approver is to use the script option:
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01-21-2025 07:19 AM
Hi Mike,
Have you tested your approval rule eventhough the field is blank?
It appears you can still dotwalk to your desired field and the filter does show as blank on the Approver Level form. However, from my testing the Approvals still function and if you look at the Approver Level XML, the filter is shown. This instance is on WDC.
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01-21-2025 08:06 PM
Hi Martin,
I've tested this and it does work Thank you for the tip. As a workaround is OK, but I cannot submit this as an evidence configuration to the auditors. I hope ServiceNow product or development team come up with resolution soon.
Thank you for the information.
Regards,
Mike