Process Automation Designer Activity

emidef94
Giga Contributor

Hi everyone i have an issue using the process designer automation ... I am working with a Securtiy incident (SIR) by the Workspace using a playbook , i need a process automation activity that let's the user manual update the category field and sub category , how can i do it ? Please help me.

What i want to perform is shown in the picture i have uploaded in the attachments

 

 


 

1 ACCEPTED SOLUTION

Sandeep Rajput
Tera Patron
Tera Patron

@emidef94 Inside your user form activity for incident form, you need to add category and sub-category fields in the form fields 

 

Screenshot 2023-11-16 at 9.03.16 PM.png

 

For more information, please refer to https://docs.servicenow.com/bundle/vancouver-build-workflows/page/administer/process-automation-desi...

 

Hope this helps.

View solution in original post

1 REPLY 1

Sandeep Rajput
Tera Patron
Tera Patron

@emidef94 Inside your user form activity for incident form, you need to add category and sub-category fields in the form fields 

 

Screenshot 2023-11-16 at 9.03.16 PM.png

 

For more information, please refer to https://docs.servicenow.com/bundle/vancouver-build-workflows/page/administer/process-automation-desi...

 

Hope this helps.