Hi all, Due to this thread not being able to resolve my problem, I was advised to create a new thread entirely. So if it helps, here it is. The problem: I'm in the Security Incident Response scope trying to create an SLA (OLA actually) definition fo...
Hello everyone, Trying to raise visibility of some Ideas I have recently submitted to the Idea portal to enhance VR & VR Scanner Integration capabilities. VR - False Positive RulesCurrently we have the capability to define "exception" rules to auto-d...
Hi, Can anyone let me know the steps to remove Recorded Future Integration with ServiceNow no longer needed. Thanks.
Hi,We are currently still using the New UI for security incidents. We got a requirement to add a certain relationship to the overview section. As far as I know (please correct me if I am wrong) this cannot be configured.. So I did add it to the explo...
Hello I am trying to configure email client templates . I have created 4 templates related to Security incident table . But when i am clicking on email option i am unable to see the below option to select a dedicated email template . How to unable th...
Based on which field is Stale Vulnerable Item used to determine whether it is Stale ?
Hello community, What is the recommendation to migrate VR data between two instances, especially Remediation Tasks that are not under open state (under investigation as an example)? Thank you in advance.
I want to understand that can a discovered item record that is already attached to vulnerable item be changed with a different discovered item , If yes then what can be the reason for discovered item to get update , OR is it like once Discovered item...
Hi folks,I have modified my first PA List widget with a Scorecard visualization, and I am struggling with a couple things on it. Hoping somebody can direct me with pointers to get what I'd like or at least to the right documents that explain it. I ...
There are list of third-party entry records pulled from tenable as scanner but could not able to find any vulnerable items related to those third-party entry records. since third-party records will be populated only if a vulnerability is found in the...
Hi,As a fairly inexperienced developer I'm struggling with solving a reported incident with our Vulnerability Response implementation. Hopefully the community likes to support me with this. Last January 2024 an issue was first reported with requestin...
Hi All, When I click on the "Request exception" after updating the mandatory fields and when I try to submit for request approval I am getting the below error. The date is populated by the calendar automatically. Even though the format is correct it ...
Hello all, Our users report phish emails which then go to a specific email address. How can we set up forwarding from that email address to servicenow to auto create incidents? Thanks
Hoping to find a community member with that footprint who'd be willing to speak with another customer.
Created one new custom role and created new Read ACL and added role Gave role to a user impersonated user not able to view sir record.
