Qualys INT. with ServiceNow via the Qualys Integration for Security Operations is throwing error

[NoelinhoN]

Hello community,

RE: Qualys to ServiceNow Integration via the Qualys Integration for Security Operations

I'm getting an error for the 'Qualys Host List Integration' with the following error message: 

{"code":"1980","url":"https://qualysapi.qualys.com/api/2.0/fo/asset/host/?host_metadata=all&show_cloud_tags=1&show_tags=1&..."}

Any idea how to fix the above?

Thanks.

[Abhinav37]

Did you manage to resolve this? 

The below link could be helpful.

https://success.qualys.com/discussions/s/question/0D52L00004Tnxq4SAB/code-1980-record-limit-exceeded

[NoelinhoN · Accepted solution]

Hey thanks for that link - I actually checked that out previously as well. I was able to resolve it. Turns out that there was some weird Azure tag that was added to a deprecated asset which when ServiceNow received, was throwing that error.

I worked with the Qualys admin to purge that asset and once that was done, I received no more errors.