Hi, I wonder what happens if a vulnerable items were automatically assigned to the wrong assignment group during import? What type of functionality should be implemented or configured when a Vulnerable item needs to be reassigned to another assignmen...
Hi, What kind of roles do I need to see on the "Request Exception" button for vulnerable items?According to docs I created a user with sn_vul.remediation_owner role, but I cannot see VI and "Request Exception" button in form view.
Scenario: We have several VITs with CIs that were, at first, manual entered without an OS version. This does not match our assignment rules. Days later, they were eventually updated and discovered with an OS version. After attempting to Apply assignm...
Hi, I have a quick question. Where can I find a CVSS base score in instance? Is a CVSS base score is a risk score in Vulnerable item?
Linking vulnerability data from third-party scanners (Qualys) to Snow instancesWe are building a flow to generate VIT with Vulnerability Response for CI detected by Discovery (registered in CMDB).It seems that there are records in the VIT that are in...
Hi, I am looking to change the notification to be sent 14 days before expiry, but I cant find the field where I can make this change. Does anyone know where to make that change? I think by default it is 7 days. Notification Name: Exception on VG is...
I am finding multiple vulnerable items that are remaining in Open status, even after Qualys no longer detects them. The Vulnerable Item Detection (DET#) shows them with a Status of Closed and a Source Status of Fixed, however the VIT# still shows as ...
Hi, We are working on Vulnerability respo se. In VIT record if clicked on "Request exception" the state change approvals are triggering and in Review state. Within few seconds the state change approval is auto rejected. I didn't find anything related...
We have some vulnerable items that only show a single Open detection, but do not seem to be recorded the Closed/Fixed detection. These items no longer exist in Qualys and wondering why Servicenow still shows them as open. We have rescanned and Servic...
Really like the view of a VIT when going through the IT Remediation Workspace module. However, we would like to add a custom field to the view. Any ideas on how we can do that? The typical options to change the view is not available, so we are not...
We have recently upgraded to Vulnerability response 15.0.2 and we integrate with Rapid7 insight VM but I have realized that not every VIT necessarily points to a VUL, i think that i have seen the explanation of this behavior but I dont remember what ...
Hi Team, We have implemented Tenable.sc integration to ServiceNow. Somehow the Import is quite slow. I already tried setting the CMDB Asset Chunk Size to 500. Somehow the retrieval improved but the importing process is slow. Is there anything we ca...
I'm wondering if anyone has any information or experience with setting up Red Canary threat and vulnerability with SNOW. Any documentation, suggestions or links I can review would be a great help. Thanks
Hello, I closed-Ignored the vulnerability in Qualys manually for a reason. When i ran the Host Detection Integration that particular VIT still shows as Active - Open in Servicenow Should the Integration set it to Close state in Servicenow too? we are...
Hi Everyone, I'm doing POC on Tenable for ITSM, I want to test this Incident Rules but I'm currently having issues with the import part as there is a large amount of data and it is always stuck. I was trying to manually execute the Incident Rules, bu...
