Hi - I am trying to figure out what the best options are when it comes to integrate Splunk with ServiceNow, including for customers that might not (yet) have the SIR module. Could you challenge me on those following options and maybe recommend what t...
What is the use of Activity Due field in Security Incident table and how it can be used? It is of Due Date field type, will it capture date and time as it has class "GlideDueDate"?
We added a couple "Remediation Group" fields to the CMDB CI records. Attempting to utilize them, we added Assignment Rules (to both CC and VR) to set CTR and VIT assignments to the User Group Field values of cmdb:u_remediation_group_infrastructure o...
We have seen an issue with an end-user not being able to close a VI because of multiple detections being listed on the VI. From the documentation it states: Detections are only opened or closed by data that is found by a scanner, they do not roll do...
Hi All, I am looking for a way to create an exclusion for Qualys XML Attachment size in the following property: com.glide.attachment.max_size. Currently, the size is set to 5MB but we want to allow more than that for Qualys as it is throwing below er...
Hi, Some of our Vulnerable items get closed by the scanner and got reopened by the scanner after a few days if it finds the detection. These VITs are already part of a Remediation task (a.k.a Vulnerability group). If the group is in the "Under Invest...
What is the Difference between Integrating Qualys VMDR for ITSM to Servicenow and Qualys Integration for Security Operations The Integration "Qualys VMDR for ITSM" is Free and Qualys Integration for Security Operations is Paid one.What is the differe...
Hello!Can the risk score on a vulnerability item or Remediation Task be manually changed? We do have risk rules set up but it doesn't work perfectly. Also, in some cases, our SIRT team will deem a vulnerability a higher risk than has been calculated....
We are unable to reapply new assignment rules and receive the following message, "The configuration for the job Reapply assignment rules (VIT) is inactive. Please activate to execute this background job." We have checked all of the background jobs ...
Hi Team, "The glide.ui.max_ref_dropdown' system property determines whether a reference field is displayed as a choice list or a reference icon. The value given for this property is maximum number of records allowed for a reference field displayed ...
Hi All, I have a requirement, where I need to block a few specific IP addresses from accessing ServiceNow instance. I am not getting what exact steps I need to follow to configure this functionality. Could anyone help with this. Thanks in advance. Re...
Hi, I am planning to integrate Security Operations with Zscaler Internet Access. In Servicenow docs it is mentioned that it requires Zscaler admin credentials (username and password) for authentication and Zscaler team is not ready to provide admin c...
How do the roles actually work? I want to use the roles on the security incident form (Read access, Watch list, Privileged access, Work notes list) but only on a case by case basis. Do I need to add anyone that might involved in an incident to the ...
Hello All, I have the secure notes added to form layout and as well as notes configuration but still not able to see secure notes on the form of SIR
Hi, we are integrating Zscaler with ServiceNow, what are the Access, Roles required from Zscaler team to get started with the integration. i mean if anything beyond access and roles is required?