We have a large number of non-persistent VDI's. This is causing our Discovered Items matching percentage to suffer, what is the Service-Now best approach in handling non-persistent VDI's?Additional notes on how VDI's work:In VDI, a hypervisor segment...
Trying to gain better understanding on what all actions can be, should be, cannot be taken when a VIT is reassigned to a different Assignment Group. I have tried searching for relevant other forum posts and have not yet found one that really covers ...
Hi All, Is there is any possibilities to run the Splunk query from ServiceNow end and get the results in some related list or in work notes section? For example below is the query we use in the splunk end to view the specific event by adding the even...
Hi, I have more than 3000 unmatched Discovered Items ( Incomplete IP Identified Device ). No CI lookup rule was applied to these records. What should I do with this number of Discovered items? Should I change something in the CI lookup rule or add so...
Hi, i want information/Contact details to reachout on Licensing cost and roles required for Application Vulnerability Response Module, in order to operate the module do we require License? if yes kindly share contact details of someone from ServiceNo...
Hi, I have CI lookup rules OOTB for Tenable.io (type Host Name, Tenable.io) I want to create a CI lookup rule HOSTNAME and DNS for Tenable.sc. What type should I use, custom? Should it be the same script shown here?
ServiceNow provides a feature to create "Remediation Effort" from the watch topic. When created this "Remediation Effort" in turn creates a Vulnerability Group ( Remediation Task) and assigned to the respective group. Traditionally Vulnerability Grou...
We have a portal form that has a special multi-line encrypted box to put information that my company requires to be encrypted. However non-itil users are getting "Invalid attempt. Encrypted data could not be saved". We are thinking maybe for these n...
Hi community, What roles are required to create reports and dashboards in the VR module?Are additional roles required or is sn_vul.vulnerability_admin sufficient?
How are the scanned applications mapped to the existing cmdb applications in AVR
Hi, How can I trigger risk calculator when Vulnerable items are imported from Tenable integration. When data is imported in Vulnerable items table, "Risk rating" should be updated based on conditions I set in calculator. I can do that manually but l...
Hi, I wonder what happens if a vulnerable items were automatically assigned to the wrong assignment group during import? What type of functionality should be implemented or configured when a Vulnerable item needs to be reassigned to another assignmen...
Hi, What kind of roles do I need to see on the "Request Exception" button for vulnerable items?According to docs I created a user with sn_vul.remediation_owner role, but I cannot see VI and "Request Exception" button in form view.
Scenario: We have several VITs with CIs that were, at first, manual entered without an OS version. This does not match our assignment rules. Days later, they were eventually updated and discovered with an OS version. After attempting to Apply assignm...
Hi, I have a quick question. Where can I find a CVSS base score in instance? Is a CVSS base score is a risk score in Vulnerable item?
