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Qualys VM integration issue

Sunilkumary4512
Tera Contributor

‎11-06-2025 11:55 PM

Hi Community,

 

I'm currently working on setting up Qualys integration for Vulnerability Response following lab instructions.

For some strange reason, integration job fails with error: "Cannot run REST-based integration without a Qualys API credential specified." I'm not expecting this error as I have already supplied API credentials via Set-up Assistance Scanner Configuration.

 

Is there any additional configuration added by ServiceNow in last few months that is not documented? 

 

Thanks,
Sunil

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2 REPLIES 2

peterkopeck
Tera Contributor

2 weeks ago

Experiencing the same issue

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Nikan Keyhani
Giga Guru

2 weeks ago

hello @Sunilkumary4512 , @peterkopeck ,

If you have used the setup assistant to enter the API credentials, please make sure you have been in the right scope when doing so, otherwise the credentials are not successfully transferred to the parameters where they belong in the backend. 

Alternatively go to the advanced settings, open the integration instance record, scroll down to the bottom, check the integration parameters and enter the credentials into the respective parameter, then trigger the integration again. 

Let me know if this helped, thanks.

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